Job Details

Transportation Specialist - Parking Services - UTK

Position Number: 6353631
Location: Chattanooga, TN
Position Type: Facilities Management

Transportation Specialist - Parking Services - UTK
Knoxville, TN, United States

Job Identification: 3755
Job Category: Administrative
Posting Date: 07/02/2025
Job Schedule: Full Time
Locations: 2121 Stephenson Drive, Knoxville, TN, 37996, US

Job Description
The Transportation Specialist provides administrative and operational support for university transportation services, with a primary focus on private charter bus coordination and campus transit system oversight. This role involves coordinating charter requests, managing vendor relationships, monitoring transit performance, assisting with financial processes such as billing and pricing, and collaborating on technology-driven service enhancements. The specialist will report to the department Manager and contribute to strategies that ensure safe, timely, and cost-effective mobility solutions.

Responsibilities
Charter Bus Coordination

Manage all campus charter bus requests through an online reservation system.
Serve as the liaison between internal departments and university-approved charter bus vendors.
Match customer needs to appropriate service options while ensuring cost-efficiency.
Maintain accurate financial records and reports to support billing and vendor payments in compliance with university policies.

Campus Transit System Support

Assist the department Manager in overseeing the day-to-day operations of the campus transit system (The T Bus), operated by Transdev.
Investigate and help resolve service issues, complaints, or special transportation requests.
Monitor service performance and ensure adherence to contractual terms.

Technology & Operational Efficiency

Coordinate with IT and technical teams to implement transit-related technology solutions that improve rider experience and operational efficiency.
Analyze data and detailed reports to support strategic decision-making and continuous improvement initiatives.

Qualifications
Required Qualifications

Education: High school diploma or GED.

Experience: At least five (5) years of relevant experience in passenger transportation, customer service, administrative support, or a combination of education, training, and experience that demonstrates the required skills.

Skills & Abilities:

Strong customer service and interpersonal communication.
Proficiency in managing logistics and transportation coordination.
Financial accuracy in billing, invoicing, and reporting.
Ability to balance multiple projects and meet tight deadlines in a fast-paced environment.

Preferred Qualifications

Education: Vocational or technical training, or an Associate's degree.

Experience: Previous work in a university or corporate environment coordinating across multiple departments.

Additional Skills:

Familiarity with transportation technologies, IT systems, or scheduling platforms.
Ability to troubleshoot operational issues and recommend effective solutions.

Work Location

Knoxville, TN - ONSITE

Compensation and Benefits

UT market range: MR06
Anticipated hiring range: $20.00-$23.00 per hour
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

About The College/Department/Division

UTK's Parking & Transportation Department serves students, faculty, staff, and visitors with a range of commuter solutions aimed at reducing parking demand and supporting sustainable transport options. It manages both parking facilities and transit services to enhance mobility and ease on-campus navigation.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3755/?mode=location