Job Details

Transportation Operations Manager

Position Number: 7336109
Location: Buffalo, NY
Position Type: Facilities Management

Transportation Operations Manager

Position Information

Position Title: Transportation Operations Manager
Department: Parking and Transportation Services
Posting Link: https://www.ubjobs.buffalo.edu/postings/63452
Job Type: Full-Time

Posting Detail Information

Position Summary

Join Parking and Transportation Services as a Transportation Operations Manager to play a vital role in supporting and maintaining the universitys transportation services. This position provides technical and operational support to all University at Buffalo campuses by coordinating daily operations, monitoring service performance, customer service, and contributing to operational planning and continuous improvement initiatives to transport students, faculty and staff both on and off campus. By working collaboratively with transportation staff and campus partners, you will ensure safe, reliable, and efficient transit services via our Stampede buses and campus shuttles to create a positive experience and provide a crucial service to students, faculty, staff and the UB community.

Specifically, you will be responsible for:

Coordinating safe and reliable transportation operations, and service implementation
Supporting system performance, planning, and continuous improvement
Partnering with internal and external stakeholders to ensure efficient operations
Providing customer service support to create positive experiences with clients

As Transportation Operations Manager, you will:

Coordinate daily operational readiness of transportation services, routes, and assets
Monitor service performance and identify operational disruptions or inefficiencies
Assist with smooth implementation of route changes, service adjustments, and pilot programs
Support transportation operations during special events, construction, or service detours
Maintain and update transportation-related systems or operational tools
Support system testing, upgrades, and operational documentation
Compile non-financial operational data for service analysis and performance tracking
Participate in planning discussions related to service levels and operational reliability
Document operational workflows and standard operating procedures
Deliver exceptional customer service support and outreach
Collaborate with drivers, supervisors, and campus partners on operational coordination
Plan and execute event transportation coordination with all relevant parties

Parking and Transportation Services is committed to providing access to parking and transportation services that best serve the UB community. Our key services include providing inter- and intra-campus transportation (including parking shuttles), enforcing parking regulations and promoting more sustainable transportation options.

Learn more:

Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

Bachelors degree and one (1) year of relevant experience; OR Associates degree and three (3) years of relevant experience
Demonstrated ability to collect, analyze, and interpret operational data to support decision-making and service improvements
Strong organizational, communication, and problem-solving skills
Ability to work in dynamic, service-oriented environment
Experience in a customer service setting
Ability to work collaboratively with internal and external stakeholders in a fast-paced environment
Proficiency using Microsoft Office Suite, particularly Excel, for data analysis, reporting, and operational tracking

Preferred Qualifications

Experience in higher education, public transit, fleet operations, transportation software, logistics support or operational analytics

Physical Demands

Salary Range
$53,000 - $57,000

Special Instructions Summary

Is a background check required for this posting?
No

Contact Information

Contact's Name: Nancy Kobielski
Contact's Pronouns:
Contact's Title: Associate Director, Business Services and Communications
Contact's Email: nm37@buffalo.edu
Contact's Phone: 716-645-5184

Posting Dates

Posted: 07/16/2026
Deadline for Applicants:
Date to be filled: 08/27/2026