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Transportation Operations Specialist - (Administrative Analyst/Specialist Exempt II) - Transportation Management
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Position Number: 4231570
Location: San Francisco, CA
Position Type: Business - Finance

Transportation Operations Specialist - (Administrative Analyst/Specialist Exempt II) - Transportation Management

Job No: 528489
Work Type: Staff
Location: San Francisco
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

*SFSU INTERNAL APPLICANTS ONLY*

Working Title

Transportation Operations Specialist

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Parking & Transportation

Appointment Type

This is a one year probationary position.

Time Base

Full-time (1.0 FTE)

Work Schedule

Monday - Friday, 8am - 5pm

Anticipated Hiring Range

{$5,850 - $6,400 Per Month} {$70,200 - $76,800 Annually}

Salary is commensurate with experience.

Position Summary

Under general supervision of the the Senior Parking Operations Specialist (SPOS), the Transportation Operations Specialist (TOS) provides management in planning, developing and maintaining Parking's transportation programs, services, and citation process. This position serves as the primary contact for all transportation programs and services and all citation related issues. This position provides necessary recommendations with planning, decision-making, developing and maintaining the transportation programs and services for the campus community and its visitors. The incumbent works with the Office of the Chancellor, City and County of San Francisco and State of California organizations relative to Parking & Transportation services and issues. The position provides direction, leadership, recommendations and guidance that are consistent with the operational needs and initiatives of the University. Incumbent will also provide parking operations management support and work closely with the Senior Parking Operations Specialist in ensuring daily operation needs are met and plans implemented. This position is also responsible for coordinating and providing training support for parking officer staff and student employee personnel in parking and transportation related operational functions.

Position Information

Develop, Implement and Manage Transportation Operations

Oversight of all transportation programs and services including shuttle service, citation processing, commuter check, carpool, rideshare, bike cage and the SFSU bicyclist community.
Evaluate transportation programs and make recommendations for new policies and procedures to improve and meet campus need.
Oversee and manage commuter check payroll deduction and refunds, citation appeals, mailings for late notices, citation cancellation reviews, payment plans and other citation correspondence.
Maintain parking and citation databases. Submit reports and analysis of citation and commuter check service on a monthly basis.
Evaluate progress of the citation processing system and provide recommendations for new policies and procedures.
Prepare all monthly commuter check and citation status reports, analyze citation collection process and evaluate the procedures of the DMV holds, Collection Agency and SFSU Bursars Office.
Ensure constant evaluation and upkeep of the laws and regulations of the California Vehicle Codes.
Determine and process appropriateness of voided citations. Analyze citation cancellations to provide recommendations for improvements to the parking lots and signage.
Provide support in training Parking Officers using new technology and parking enforcement equipment.
Provide oversight of SFSU parking facilities and equipment to make sure they remain operational.
Oversee the field operations of SFSU shuttle service and ensure compliance with the Americans with Disabilities Act (ADA).
Review, research, develop, and recommend revisions to administrative appeals process, parking regulations, internal enforcement policies, traffic control procedures and internal parking directives.
Create and update department policies and procedures in accordance with parking enforcement practices and operational procedures to ensure compliance with CSU, federal, state and local laws.
Develop short range and long range transportation program options, assist with grants application to acquire new funding.
Provide analytical studies on parking and transportation policies, projects, programs and operational issues in support of the transportation program and its functions.

Develop, Implement and Support Management of Parking Operations

Provide management support in the operation and maintenance of E-permit system, dispensing machines, parking information booth, parking events and parking reservations.
Review, research, develop, and recommend revisions to the Senior Parking Operations Specialist items related to administrative appeals process, parking regulations, internal enforcement policies, traffic control procedures and internal parking directives.
Coordinate preventive maintenance schedule and ensure they are performed on parking fleet vehicles, parking and enforcement equipment, Electric Vehicle Charging Stations (EVCS), and follow administrative standards and departmental procedures for vehicle fleet and cart inspections.
Assess and provide recommendations for parking lot and landscape enhancements. Provide support in
the Request for Proposal (RFP) creation and submission with Procurement and participate in the selection of acceptable project bid for implementation.
Develop short range and long range parking and transportation plans, assist with grants application to acquire new funding, and monitor capital/non-capital projects to leverage University assets.
Assist the Director of Operations and Finance with staff and student recruitment, training, scheduling, providing work assignments and activities, both in an office setting and on campus grounds.
Provide overall oversight of the front desk functions and ensure customers are provided guidance on permits, citation process and appeals, payroll deductions and commuter checks. Ensure the front desk provides high quality customer service, answer phones, and serve visitors with utmost professionalism.
Manage Parking & Transportation website and update the department website's information, forms and templates as necessary. Ensure transparency by providing special event parking and service rates for campus community and outside organizations holding events on campus.
Oversee promotion of current transportation services available to campus community.
Participate and provide feedback on staff and students' work performance to the Director of Operations and Finance for inclusion in the staff's annual evaluation process.
Provide overall oversight of the front desk functions and ensure customers are provided guidance on permits, citation process and appeals, payroll deductions and commuter checks. Ensure the front desk provides high quality customer service, answer phones, and serve visitors with utmost professionalism.
Represent Parking and Transportation at meetings, committees and presentations.
Represent the department during special event meetings and provide appropriate assessment on staffing and service needs for a successful event.

Finance and Accounting Oversight

Generate expense projections on new projects, transit and sustainability programs and services for consideration and implementation. Provide recommendations based on data analysis, projected service usage and return on investment.
Research and develop new carpool, transit and micromobility device service/programs to support campus members' commute to campus and look for grants that can provide financial support to incentivize transit initiatives.
Develop citation revenue projections and monitor outstanding accounts receivable (AR) aging invoice reports to ensure revenue collection.
Generate monthly commuter check orders and refunds and reconcile with payroll deduction reports to ensure accuracy.
Provide shuttle service ridership data and analysis to monitor service needs.
Evaluate transportation programs and make recommendations for new policies and procedures to improve and meet needs of campus.
Oversee and manage commuter check payroll deduction and refunds, citation appeals, mailings for late notices, citation cancellation reviews, payment plans and other citation correspondence.
Maintain parking and citation databases. Submit reports and analysis of citation and commuter check service on a monthly basis.

Other duties as assigned

Minimum Qualifications

Equivalent to graduation from a four-year college or university and at least five years of experience performing administrative functions including research and analytical methodologies, monitoring and coordinating procedures and practices relating to Parking & Transportation programs, procurement and accounting.

Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations. Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.

Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.

Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups. Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.

Ability to effectively communicate with diverse contacts inside and outside of the CSU system.

Ability to effectively use all communication methods and formats and to use expertise, as well as persuasion and negotiation skills, to build consensus to achieve short- and long-term goals and objectives.

Preferred Qualifications

5 or more years of progressively responsible professional and administrative experience working in Parking and Transportation.

Experience in higher education, public/private parking operation, with personnel and bargaining unit experience as well as working knowledge of budget development and project management.

Extensive knowledge of University parking regulations, the California Vehicle Code as it pertains to parking grounds and working knowledge of applicable police radio codes. Knowledge of Bay Area Air Quality Regulations, CA Administrative Code - Title V, and SF Traffic Code.

Proven leadership skills to include organization, scheduling, assigning work and ensuring quality standards are met.

Must possess excellent interpersonal skills to effectively resolve difficult customer relations and issues. Must be clear, concise and detail-oriented. Effective mediation, leadership, problemsolving and communication skills.

Experience in developing written guidelines and procedures. Evidence of an engaging leadership style and record of accomplishment in consulting and collaborating with campus constituencies to develop, administer and improve programs and services.

Knowledge of adjudication process, especially second level hearings and proven ability to lead staff in carrying out proper parking procedures and enforcement.

Incumbent must have experience using Word, Excel, Zoom, Teams, Common Financial System, Finance Data Warehouse, Access and PowerPoint software programs. Must possess a California Drivers' License and successfully pass background investigation and LiveScan fingerprinting.

Experience with parking management software a plus. Experience with LPR (License Plate Recognition) software a plus.

Environmental/Physical/Special

Daily interaction with all divisions, departments and campus personnel on a continual basis in the planning of special events, traffic control, parking and directional signage. Incumbent works frequently with surrounding neighborhoods, local, regional and state parking entities for regulatory development and enforcement. Demonstrates a cooperative and supportive working relationship with co-workers to foster an atmosphere of mutual respect and understanding.

Must be able to work in a police environment, and potentially under stressful conditions during emergency incident(s) and situations. Must be able to competently interact and network with a culturally and ethnically diverse population of students, faculty and staff. Must respond to campus emergencies and may be required to work evenings, holidays, weekends or emergency hours.

Must possess a California Drivers' License and successfully pass background investigation and LiveScan fingerprinting.

Incumbent must maintain current licenses, certificates, permits, or other items required for this position; and immediately report to supervisor the loss or expiration of same.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

*SFSU INTERNAL APPLICANTS ONLY*

To apply, visit https://careers.pageuppeople.com/873/sf/en-us/job/528489/transportation-operations-specialist-administrative-analystspecialist-exempt-ii-transportation-management